Questions?
Frequently asked questions (FAQs)
General Enquiries
Yes, we do! You can find us at Ping Min Medical Hall 平民药行 located at 4 Sago Lane #01-123 S(050004) during our opening hours: Monday to Saturday, 9am-5pm.
Please note, we're closed on Sundays and Public Holidays.
We strive to stock as much as possible, for most granules and powder products are only available on a pre-order basis. To avoid disappointment, please drop us a WhatsApp at +65 6220 3730.
For public transport:
We are located conveniently near NE4/DT19 Chinatown MRT, TE18 Maxwell MRT and EW16/NE3 Outram MRT.
The nearest bus stop to our store is New Bridge Ctr (Stop ID: 05039), with these bus services available - 2, 12, 12e, 33, 54, 63, 63A, 124, 143, 147, 147A, 190, 851, 851e, 961, 961M, 970
For private transport:
For drop off location enter "83 Keong Saik Rd., Singapore 089168" or enter "4 Sago Lane" and select "83 Keong Saik Rd." as drop off location
For drivers:
Drive along New bridge road, turn in at Keong Siak Road. Follow along the road for 100m, you will find our store.
The following are our operating hour.
Monday - Saturday: 9.00am - 5.00pm
*Closed: Sunday & Public Holidays
We are proud to offer the expertise of an in-house Registered Chinese Physician with over 30 years of experience. Consultations are available during opening hours 9am - 5pm. You can make an appointment by dropping us a WhatsApp at +65 6220 3730.
Consultation & Medication fees range between $30 - $60, depending on the prescribed medication. Medication options include granules, herbal prescriptions, tablets, and mixtures.
We offer herbal brewing services for both all herbal prescriptions. Let us take the hassle out of brewing for you.
Single brew - $3/packet
Double/repeat brew - $5/packet
Yes, we have a herbal dispensary well equipped to pack your prescription accordingly.
Snap > Pay > Receive
Step 1 - Snap & send a picture of your prescription via WhatsApp at +65 6220 3730 or at our Herbs Dispensary page.
Step 2 - Pay according to quotation
Step 3 - Receive your order / Pick up from our store
We welcome you to consult our In-House Chinese Physician, consultations are available during the hours of 9am-5pm. You can make an appointment by dropping us a WhatsApp at +65 6220 3730.
Yes we offer delivery services, to reduce the hassle of taking medicine.
For deliveries within Singapore, These are the delivery services we offer:
1. Flat-rate delivery <5kg ($4.30) - For mailing, it will take 1-10 working days to mail out, thereafter 2-4 more working days to be delivered to you.
2. Same day delivery ($15 - 30, depending on location)
3. In-store pick up
We would recommend making your purchase in early advance based on the following conditions,
Pre-order items (eg: Granules 颗粒, Qian Jin 前进, Te Da 泰达 etc): 10 days to dispatch, thereafter,
Local orders (mailing): 1-2 working days
We recommend opting for self-collection for orders needed within the same week.
Do drop us a WhatsApp at +65 6220 3730, we will assist you with the order.
General Enquiries
Yes, we do! You can find us at Ping Min Medical Hall 平民药行 located at 4 Sago Lane #01-123 S(050004) during our opening hours: Monday to Saturday, 9am-5pm.
Please note, we're closed on Sundays and Public Holidays.
We strive to stock as much as possible, for most granules and powder products are only available on a pre-order basis. To avoid disappointment, please drop us a WhatsApp at +65 6220 3730.
For public transport:
We are located conveniently near NE4/DT19 Chinatown MRT, TE18 Maxwell MRT and EW16/NE3 Outram MRT.
The nearest bus stop to our store is New Bridge Ctr (Stop ID: 05039), with these bus services available - 2, 12, 12e, 33, 54, 63, 63A, 124, 143, 147, 147A, 190, 851, 851e, 961, 961M, 970
For private transport:
For drop off location enter "83 Keong Saik Rd., Singapore 089168" or enter "4 Sago Lane" and select "83 Keong Saik Rd." as drop off location
For drivers:
Drive along New bridge road, turn in at Keong Siak Road. Follow along the road for 100m, you will find our store.
The following are our operating hour.
Monday - Saturday: 9.00am - 5.00pm
*Closed: Sunday & Public Holidays
We are proud to offer the expertise of an in-house Registered Chinese Physician with over 30 years of experience. Consultations are available during opening hours 9am - 5pm. You can make an appointment by dropping us a WhatsApp at +65 6220 3730.
Consultation & Medication fees range between $30 - $60, depending on the prescribed medication. Medication options include granules, herbal prescriptions, tablets, and mixtures.
We offer herbal brewing services for both all herbal prescriptions. Let us take the hassle out of brewing for you.
Single brew - $3/packet
Double/repeat brew - $5/packet
Yes, we have a herbal dispensary well equipped to pack your prescription accordingly.
Snap > Pay > Receive
Step 1 - Snap & send a picture of your prescription via WhatsApp at +65 6220 3730 or at our Herbs Dispensary page.
Step 2 - Pay according to quotation
Step 3 - Receive your order / Pick up from our store
We welcome you to consult our In-House Chinese Physician, consultations are available during the hours of 9am-5pm. You can make an appointment by dropping us a WhatsApp at +65 6220 3730.
Yes we offer delivery services, to reduce the hassle of taking medicine.
For deliveries within Singapore, These are the delivery services we offer:
1. Flat-rate delivery <5kg ($4.30) - For mailing, it will take 1-10 working days to mail out, thereafter 2-4 more working days to be delivered to you.
2. Same day delivery ($15 - 30, depending on location)
3. In-store pick up
We would recommend making your purchase in early advance based on the following conditions,
Pre-order items (eg: Granules 颗粒, Qian Jin 前进, Te Da 泰达 etc): 10 days to dispatch, thereafter,
Local orders (mailing): 1-2 working days
We recommend opting for self-collection for orders needed within the same week.
Do drop us a WhatsApp at +65 6220 3730, we will assist you with the order.
TCM Consultation
We accept both appointment and walk-in patients.
Drop us a WhatsApp at +65 62203730 to arrange for an appointment.
Our Physician is able to converse in English, Cantonese, Hokkien, Teo Chew and Hainanese.
TCM Prescriptions are usually made up of a combination of various herbs that not only boost the efficacy of the treatment but also minimize the side effects of certain herbs.
A prescription can consist of 10 to more than 20 types of herbs, depending on the individual’s condition.
Side effects from the consumption of herbal medicine are rare and minimal, especially under the advice of licensed TCM practitioners. Should you experience any discomfort after consuming our herbal medicine, do contact us through WhatsApp at +65 6220 3730. Our physician will advise you accordingly.
Our herbal medicine comes in various forms, consisting of raw herbs, powder herbs, liquid mixtures, capsules and pills. Only raw herbs will require brewing before consumption.
You may opt for our Brew-for-you services to save the hassle of brewing your medicine every day!
To ensure maximum shelf-life, it is advisable to store raw herbs in a cool, dry place. We strongly recommend to consume the herbs within 30 days from the date the herbs were dispensed.
For brewed concoctions, store in the fridge for up to 2 weeks, or freezer for up to 1 month.
Regarding Chinese medicine in other forms, the shelf-life varies for each product. It is advisable to consume them as instructed by the physician
Please check with your respective insurance agent and company for the eligibility. We will be able to provide supporting documents for your insurance claim, but we are unable to submit any claims on your behalf.
Shipment
Yes we have delivery services, simply select the corresponding shipping options when checking out.
For deliveries within Singapore, These are the delivery services we offer:
1. Flat-rate delivery <5kg ($4.30) - For mailing, it will take 1-10 working days to mail out, thereafter 2-4 more working days to be delivered to you.
2. Same day delivery ($15 - 30, depending on location)
3. In-store pick up
** International deliveries are available upon request
For deliveries within Singapore, These are the delivery services we offer:
1. Flat-rate delivery <5kg ($4.30)
2. Same day delivery ($15 - 30, depending on location)
3. In-store pick up
** International deliveries are available upon request
Yes you can, kindly wait for pick up notice before coming down to our store for pick up.
Generally, we ship within 1-10 working days. You can expect to receive an email when the product has been shipped, thereafter, the order will reach you within 1-2 working days.
Yes, kindly drop us a WhatsApp at +65 6220 3730, we will assist you with the order accordingly.
Our team will drop you a WhatsApp with our address and operating hours to inform you once your order is ready for collection.
Order issues & After sales support
Send us a picture of the product that you are looking for via WhatsApp at +65 6220 3730 , our experts in store will do our best to help.
Kindly make sure that you click the "Confirm Order" button to submit your orders. Our staff promptly processes your order on a daily basis.
Send us a picture of the order that you received for via WhatsApp at +65 6220 3730, our staff will liaise with you from there.
For our return & exchange policy, kindly refer to the general enquiries FAQ.
Generally, we ship within 1-10 working days. You can expect to receive an email when the product has been shipped, thereafter, the order will reach you within 1-2 working days.
If you would like an update on the status on your order, you can drop us a WhatsApp at +65 6220 3730 to enquire.